Customer Service Manager – BritGreen Energy | Manchester, England
BritGreen Energy, a renewable energy and home efficiency company, is seeking a Customer Service Manager to lead its customer operations team. This full-time, permanent role offers £33,000/year plus hybrid working options and visa sponsorship eligibility for the right candidate.
The successful candidate will oversee the end-to-end customer journey, ensuring households receive clear communication, timely updates, and a positive experience while accessing government-backed energy efficiency schemes.
- Job Title: Customer Service Manager
- Employer: BritGreen Energy
- Location: Manchester, England (Hybrid working available)
- Job Type: Full-Time, Permanent
- Work Location: In person (with hybrid flexibility)
Key Responsibilities
- Manage and develop a team of customer service advisors handling inbound and outbound enquiries
- Oversee customer communications across phone, email, and online channels
- Monitor service quality, response times, and customer satisfaction metrics
- Handle escalated complaints and complex cases professionally
- Coordinate with installations, surveying, and compliance teams to keep customers informed
- Develop and improve customer service processes and scripts
- Produce weekly reports on team performance, complaint trends, and customer feedback
- Train and onboard new team membersEnsure compliance with consumer protection regulations and scheme requirements
Candidate Requirements
- Experience managing or supervising a customer service team
- Strong communication and problem-solving skills
- Ability to handle complaints calmly and professionally
- Organised, with strong attention to detail
- Comfortable using CRM systems and Microsoft Office
- Full right to work in the UK or eligibility for Skilled Worker visa sponsorship
- Experience in energy, utilities, housing, or home improvement sectors
- Understanding of vulnerable customers and fuel poverty issues
- Knowledge of government energy schemes (ECO, Warm Homes Plan, Boiler Upgrade Scheme)
- Competitive salary (£33,000/year)
- Hybrid working options
- Company pension scheme
- Opportunity to make a real impact by helping households access energy efficiency support
- Skilled Worker visa sponsorship available for the right candidate
About BritGreen Energy
BritGreen Energy delivers heating upgrades, insulation, and solar installations to households across the UK. Working with government-backed schemes such as the Warm Homes Plan and Boiler Upgrade Scheme, the company helps vulnerable households reduce energy costs and improve living conditions. With a mission rooted in sustainability and community impact, BritGreen Energy is committed to making homes more efficient and affordable.
Application Process
How to Apply:
- Apply directly via BritGreen Energy’s recruitment channels.
- Highlight your customer service leadership experience and knowledge of energy efficiency schemes.
- Shortlisted candidates will be contacted for interview.
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