Company: Role, Inc.

Apply for the Customer Data Services Executive

Location: Slough

Job Description:

A permanent opportunity located within the Slough office.

Provide support to clients using the Customer Data Services product offerings, ensuring the required reporting is accurate and delivered within agreed SLA.
Work with key stakeholders to ensure customer reporting is met through standard and bespoke/complex reporting, and handle related customer queries or information requests.
Provide accurate reporting solutions and effective data quality analysis to support offered products; review current processes and implement best practice to ensure data controls are maintained.

Prioritise workload to ensure delivery of standard and complex reporting within Service Level Agreements (SLAs).
Deliver the Customer Data Services product offerings/Data Plan.
Respond professionally to customer requests and commit to using the LeasePlan Service Style; actively deal with queries by escalating them through the appropriate channels.
Consistently provide a professional, accurate and efficient service when working to tight deadlines.
Identify opportunities for process improvement.
Maintain quality and accuracy of data to ensure integrity of any reporting.
Take ownership of allocated tasks, ensuring enquiries are resolved to customers’ satisfaction.
Own individual and department projects through to completion.
Support delivery of other Customer Data Services activities as required.
Take personal responsibility to contribute to the overall success of the LeasePlan strategy.
Work closely with all key stakeholders and all other appropriate internal departments to deliver the goal of total customer satisfaction.

Highly developed Customer Service skills with a passion for data accuracy and integrity.
Skilled in data analysis with a proven ability to problem‑solve and find alternative methods and solutions to existing issues.
Ability to identify root cause of data corruption and agree strategy to resolve with process owner.
Able to both produce and assess a high volume of information / data quickly and accurately.
Identify opportunities to automate processes.
Experience of actively participating in a team environment while demonstrating the capability to work independently.
Excellent communication skills in both verbal and written activities.
Ability to take initiative and make decisions as required.
Solid knowledge of IT packages such as MS Excel – expert user; Cognos 8 – knowledge beneficial; AS400 – knowledge beneficial; Salesforce.

#J-18808-Ljbffr…

Posted: July 9th, 2026