Customer Support Assistant

Customer Support Assistant – urbanest

Location: Battersea, London

Salary starting: £28,860 per annum.

Hours: 37.5 hours per week. 5 days out of 7, between 7:30am – 8:30pm. Weekends and bank holidays on a rota basis.

Key Responsibilities

• Provide excellent customer service to residents, guests, and university partners.
• Resolve resident problems, including communicating maintenance issues to the team.
• Assist with parcels, loaning items, and running social events in partnership with universities.
• Perform building walks, checks and inspections in communal areas, including plant rooms, lifts, and rotating bins in the bin store room.
• Check flats for hygiene and cleanliness as needed, ensuring residents’ safety and comfort.
• Support onboarding of new team members and assist with training.
• Ensure a smooth handover to Night Team colleagues.
• Work with Maintenance and Night Teams to guarantee smooth operation and resident satisfaction 24/7.
• Uphold Health & Safety and Fire Safety protocols at all times.

Skills & Experience

• Strong customer service attitude with willingness to go above and beyond.
• Ability to handle a variety of tasks, from maintenance to event support.
• Team‑oriented, focused on creating a positive environment for residents.
• Keen eye for detail and ability to log and communicate observations effectively.

Benefits

• Travel & Cycle to Work Loans
• Enhanced Maternity & Paternity Leave
• Health & Wellbeing Support
• Recruitment Bounty
• Generous Company Pension Contributions
• Free Eyecare Vouchers
• Life Assurance Policy
• Team Events & Staff Parties
• Long Service Awards
• Employee Assistance Programme
• Training & Development Programme
• Perkbox Discounts
• Half‑Price Gym Membership

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