Customer Service And Complaints Administrator (043315111)
Location: Downend, EnglandSector: Call Centre & Customer ServiceSalary: £28,000.00 to £32,000.00 per annum
East Bristol£28,000 – £32,000 + benefitsFull-time | Office-based
We’re working with a growing business in Bristol looking for a Customer Service / Complaints Administrator to join their team. Due to an immediate requirement, this role is available now and will initially be offered on a temporary basis, with a strong view to becoming permanent. If you’re confident on the phone, organised, and enjoy resolving problems for customers, this could be a great fit.
The Role
- Act as a first point of contact for customer queries via phone and email
- Handle complaints and resolve issues in a professional, solutions-focused way
- Build strong relationships with customers and deliver excellent service
- Support with troubleshooting and resolving service-related queries
- Assist with basic credit control and accounts-related tasks
- Liaise with internal teams and external suppliers where needed
- Process customer orders accurately and efficiently
- Support onboarding of new clients
- Maintain up-to-date and accurate customer records
What We’re Looking For
- Experience in customer service and administration
- Strong communication skills and confident telephone manner
- Experience handling complaints and objection handling
- Highly organised with strong attention to detail
- Confident IT skills (MS Office and internal systems)
- Able to work independently and as part of a team
What’s on Offer
- £28,000 – £32,000 salary
- Medical cover
- Birthday off
- 28 days holiday (including bank holidays)
- Supportive, collaborative working environment
- Opportunity to develop within a growing business
- 35 hour working week with an early finish Friday
If you’re immediately available (or available at short notice) and looking for a role where you can make an impact within a supportive team, we’d love to hear from you.
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