Customer Delivery Assistant

As part of our Transport Standardisation & Compliance team, you will support the business by ensuring our data is accurate, accessible and increasingly automated, helping colleagues make better decisions and delivering exceptional experiences to our customers.

Responsibilities

• Assist with daily data maintenance tasks across product information (PIM), ERP and other systems to ensure accuracy and completeness.
• Create and maintain data pipelines and AI automation processes using scripting, low‑code tools, Power Automate, Co‑pilot, etc., to reduce manual work and improve efficiency.
• Prepare, validate and deliver regular reports and dashboards on logistics and warehousing for commercial and operational teams.
• Undertake data quality checks, identify anomalies and work with stakeholders to resolve issues promptly.
• Document processes, data definitions and standard operating procedures to support consistent working practices.
• Collaborate with colleagues to help define requirements for data and automation solutions and support testing and deployment activities.
• Contribute to small data improvement projects and continuous improvement initiatives across the team.

Qualifications

• Recent graduate (or equivalent) in a quantitative discipline such as Data Science, Computer Science, Economics, Mathematics, AI development and maintenance or similar.
• Strong attention to detail and a methodical approach to working with data.
• Excellent skills in Excel (including formulas and pivot tables).
• Familiarity with at least one scripting language (Python, SQL or similar).
• Good communication skills with the ability to explain technical information to non‑technical colleagues.
• A positive, curious mindset and willingness to learn new tools and techniques.

Desirable

• Experience with reporting or dashboard tools (e.g. Power BI, Tableau, Power Automate) or exposure to ETL/data pipeline concepts.
• Previous experience in warehousing or logistics is beneficial.
• Familiarity with PIM/ERP systems or an interest in logistics data management.
• Understanding of basic automation tools or low‑code platforms (e.g. Power Automate, Alteryx).

Benefits

• Employee discount scheme for Bensons products (up to 50% off).
• Competitive pension scheme – provided by Legal & General Life Assurance and Income Protection.
• Medicash – cashback options for health and wellbeing services.
• Access to Retail Trust services for support and guidance.
• Annual leave buy & sell scheme and enhanced family leave.
• Learning and development programmes, graduate training and clear progression pathways.
• Hybrid working to support work‑life balance.

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