This is an exceptional opportunity to join one of our well‑established, successful and growing clients within their Operations team. You will be joining an innovative and progressive market leader, within a motivated and fast‑paced team, providing an efficient and accurate service to business customers across the UK.
The hours of work are Monday‑Friday 8:30am‑4:30pm or 9:00am‑5:00pm.
The Operations Administrator will be rewarded with a fantastic benefits package including 26 days annual leave plus Bank Holidays, company bonus scheme, contributory pension scheme, life assurance, free onsite parking and more.
Responsibilities
- Work as part of a team to deal with timely product dispatch, working to fixed daily and weekly deadlines.
- Be responsible for handling returned products and processing accordingly.
- Establish reasons for return, repair, credit, and follow the process flow to ensure a full resolution for customers.
- Process orders through accurate scanning and data entry.
- Identify potential quality complaints and elevate them in line with quality service standards.
- Liaise closely with other internal teams to resolve queries and issues promptly.
Qualifications
- A minimum of 2 years’ experience within an aftersales, logistics, warehouse or import/export administration role.
- A high level of attention to detail and accuracy to ensure outstanding customer experience through all interactions.
- Be enthusiastic and positive, with a can‑do attitude.
- Case management experience managing own workloads and priorities and the ability to multitask.
- Desire for continuous improvement – always looking for ways to improve ways of working.
- Daily use of internal CRM software and experience of working across multiple screens, navigating various systems simultaneously.
- Experience of working towards strict KPIs and targets.
- Have experience of Salesforce (preferred but training will be provided).
- Previously worked in a B2B customer relationship environment.
- Handling complex complaints in line with regulations.
We are an equal opportunities agency and welcome applicants from all backgrounds.
We are acting on behalf of the client as an Employment Agency in relation to this vacancy.
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