Job Title: Lounge Host Agent – Casual
Company: Aspire Executive Lounges
Location: Birmingham Airport
Contract Type: Casual
Hours: Monday-Sunday (shift work), pre-dominantly early shift starting 03:30am
Salary: £13.49 per hour. All stations have a night allowance of £0.85 per hour from 23:59 to 06:00am
About the Company
At Swissport we are Aspire Executive Lounges. With more than 35 years of ward winning hospitality experience, we are Europe’s largest brand of executive lounges and serve over 5 million customers worldwide within 80 lounges, that’s over 14,000 guests per day. We deliver outstanding customer experiences, bringing sophistication to everyday travel, delivering our brand promise of ‘the perfect start’.
About the Role
As a Lounge Host, you will report to the Team Leader and be a key cross‑functional member of the team ensuring guest expectations are met and exceeded, so they leave our lounges feeling Welcome, Relaxed & Energised.
Responsibilities
Reception:
- Being remembered by our guests for the right reasons by offering a warm and friendly welcome, efficient check‑in process and setting the scene for their re‑energising experience.
- Answer any questions efficiently and direct them to the most applicable area of the lounge for their needs.
- Manage capacity at peak times to maximise throughput of guests.
- Bid farewell to guests on their departure to optimise the chance of return custom.
Food and Beverage:
- Work as a team to ensure all food and beverage offerings are continually available and well presented.
- Ensure the food self‑service and bar areas are presented in a professional and clean manner.
- Prepare food in line with sessional menu presentation guide which includes a variety of meat, vegetarian and vegan dishes.
- Engage with guests while serving a range of alcoholic and non‑alcoholic drinks.
- Guide guests to food and drink options available, including knowledge of dietary and allergen information.
- Replenish stock levels when required.
General Host:
- Responsible for clearing and cleaning tables when guests vacate.
- Maintain high levels of organisation and cleanliness within the lounge at all times.
- Be available to respond to guest questions or comments using high levels of customer service.
Back of house:
- Assist with stock delivery and rotation.
- Waste away services following recycling procedures.
- Load and unload the dishwasher.
- Restock cleaned crockery and dishes.
- Maintain high levels of hygiene in all areas.
Ad hoc reasonable requests by local leadership team will form part of your role. The list above is not exhaustive and is not intended to restrict the scope of the job but clearly define a starting point and may vary depending on location and local customer requirements.
Qualifications
- Background in hospitality or customer services with high levels of customer interaction.
- Excellent communication skills, written and verbal.
- Good numerical skills with keen eye for attention to detail.
- Computer literate, including using payment machines and Microsoft Office.
- Ability to work as part of a team or be self‑motivated to complete tasks.
- Ability to follow processes and procedures and apply flexibility when required.
- Additional languages desirable.
- Flexible to work shifts covering 03:30-21:00, 7 days a week.
Benefits
- Free parking whilst at work.
- Industry‑recognised food safety training and qualifications to FSA L2.
- Industry‑recognised CPD opportunities with the Aspire Hospitality Academy.
- Comprehensive Employee Recognition scheme.
- Free meals and soft drinks during shifts.
- Uniform provided.
- Swissport pension scheme with ability to self‑contribute.
- 24‑hour employee assistance programme.
- Discounted retail – varies by Airport Outlet.
- Discounted access to Aspire lounge network for family and friends.
- Potential for placements to other Lounges within the network.
Join Swissport and become part of a dynamic team dedicated to delivering excellence in customer service and aviation operations. Whether you’re seeking a flexible part‑time role or a career with potential for growth, we encourage you to apply today and embark on a rewarding journey in the aviation industry!
Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace.
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