Warehouse Operations Manager
Our client, a well-established and fast-growing organisation within the FMCG wholesale and food distribution sector, is seeking a driven and hands‑on Warehouse Operations Manager to lead warehouse operations and deliver best‑in‑class service across a high‑volume, fast‑paced environment. This is an excellent opportunity for an experienced operational leader to build and develop high‑performing teams while driving efficiency, service, and continuous improvement.
Job Role
Reporting to the Head of Wholesale, the Warehouse Operations Manager will take full responsibility for the day‑to‑day running and optimisation of warehouse and operational activities. Leading multiple teams across goods‑in, picking, packing, and dispatch, you will ensure customer orders are delivered on time, in full, and to specification, while maintaining strict cost control and operational excellence.
This role operates on a night shift pattern (12:00am – 9:00am, 5 days per week) and requires a strong leader who thrives in a fast‑paced, time‑critical environment.
Responsibilities
- Lead, recruit, and develop a high‑performing operations team, including supervisors and departmental managers.
- Drive a strong performance culture focused on accountability, delivery, and continuous improvement.
- Set clear objectives aligned to customer service KPIs, ensuring consistent achievement of on‑time, in‑full delivery targets.
- Oversee all warehouse operations including goods‑in, storage, picking, packing, and dispatch.
- Ensure stock accuracy and integrity across both physical inventory and warehouse management systems.
- Maintain high standards of product quality, handling, and customer service throughout the operation.
- Monitor and improve order accuracy and fulfilment processes to meet customer expectations.
- Manage labour, operational, and infrastructure costs to drive efficiencies and reduce cost per order.
- Identify and implement process improvements to enhance productivity and operational performance.
- Develop and implement standard operating procedures (SOPs) to ensure consistency and scalability.
- Drive continuous improvement initiatives, using operational data and KPIs to inform decision‑making.
- Collaborate with internal stakeholders to ensure alignment across departments and support overall business objectives.
- Build and maintain strong relationships with customers and internal teams to ensure service excellence.
- Oversee site management, ensuring safety, security, cleanliness, and operational readiness at all times.
- Ensure compliance with all health & safety, quality, and regulatory requirements.
- Manage operational infrastructure, including equipment, systems, and supplier relationships.
- Lead resource and workforce planning to meet fluctuating demand effectively.
- Support and lead operational projects, driving change and delivering measurable improvements.
Personal Profile
- Proven experience in an Operations Manager or Warehouse Manager role within FMCG, food distribution, or wholesale environments.
- Strong leadership skills with experience managing large teams in fast‑paced operations.
- Demonstrated ability to drive performance improvements and deliver against KPIs.
- Commercially aware with experience managing costs and improving operational efficiency.
- Strong understanding of warehouse operations, stock control, and logistics processes.
- Experience implementing SOPs, systems, and continuous improvement initiatives.
- Excellent organisational and problem‑solving skills with the ability to manage multiple priorities.
- Confident communicator with strong stakeholder management skills.
- Resilient and adaptable, with the ability to perform under pressure in a time‑critical environment.
Reference Code
Ref Code: FMW013266
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