Facilities Assistant – Warminster

Role Summary

Facilities Assistant – Stourhead

Responsible for maintaining the overall condition and smooth operation of Stourhead’s historic grounds and facilities. Work closely with the Welcome Team and other facilities team members to manage both proactive maintenance and reactive tasks, ensuring visitors enjoy a high‑quality experience throughout the property.

Key Responsibilities

• Conduct routine inspections and general upkeep of the gardens, buildings, and visitor amenities.
• Respond to visitor requests and report maintenance issues promptly.
• Assist with cleaning, minor repairs and setup for events, exhibitions and catering services.
• Support signage, station maintenance and safety checks across the site.
• Keep accurate records of work performed and materials used.
• Collaborate with team members to plan and implement preventive maintenance schedules.

Working Pattern

Seasonal, zero‑hour contract. Hours and days vary according to business needs; weekends and bank holidays are included. Flexibility is required, with minimum notice when changes occur.

Desired Skills & Attributes

• Excellent customer‑service orientation and the ability to work independently.
• Well‑organised, adaptable and willing to learn new tasks.
• Strong teamwork skills with a positive, proactive attitude.
• Comfortable with flexible working arrangements and situational adjustments.
• Physical capability to perform routine maintenance and occasional lifting.

Benefits

• Substantial pension scheme up to 10% of basic salary.
• Free entry to National Trust properties for employee, guest and children (under 18).
• Rental deposit loan scheme.
• Season ticket loan and, where applicable, EV car lease scheme.
• Discounts on gym memberships, shopping, cinema, and other selected services.
• Holiday allowance up to 32 days (pro‑rated for length of service) and holiday purchase option.
• Flexible working arrangements when possible and employee assistance programme.
• Free parking at most Trust places.

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