Are you an organised and customer-focused professional who enjoys coordinating services, supporting colleagues and ensuring operations run smoothly?
If you thrive in a hands‑on role where no two days are exactly the same, and take pride in delivering an excellent service, we invite you to apply for the Senior Mail Services Assistant position within Estates Services at the University of Oxford.
Location: University Offices, Wellington Square, Oxford OX1 2JD
Contract: Variable Hours, Permanent
About Us
Spanning the historic streets of the “city of dreaming spires”, the University of Oxford has been ranked the world’s leading university for ten consecutive years. A place where centuries of tradition meet world‑changing innovation, we offer you the chance to shape the future while working in an inspiring environment that promotes excellence. Apply now to become part of our extraordinary legacy.
What We Offer
Working at the University of Oxford offers several exclusive benefits, such as:
- 38 days of annual leave pro‑rata (inclusive of public holidays) to support your wellbeing, with the option to purchase up to 10 extra days and additional leave after long service.
- One of the most generous family leave schemes in UK higher education, offering up to 26 weeks of full‑pay maternity and adoption leave, plus 12 weeks of full‑pay paternity/partner leave.
- Affordable and sustainable commuting options, including a cycle loan scheme, discounted bus travel, and season ticket loans.
- Access to a vibrant community through our social, cultural, and sports clubs.
About the Role
As Senior Mail Services Assistant, you will support the day‑to‑day delivery of the University’s Mail Service, helping to ensure an efficient, reliable and responsive service for departments and colleges across the University. Working closely with the Mail Services Manager, you will contribute to the smooth running of operations while maintaining high standards of customer service and operational performance.
You will help coordinate daily workloads, support the allocation of operational tasks and respond to customer enquiries, while undertaking a wide range of frontline mail, parcel and courier activities. The role includes supervising colleagues where required, supporting the induction and training of new team members, monitoring operational systems and covering for the Mail Services Manager on day‑to‑day operational matters during periods of absence.
This is a varied, site‑based role offering the opportunity to make a visible contribution to the University’s operations. Success in the role will come from delivering a consistent and dependable service, building positive relationships with colleagues and customers, and supporting continuous improvements that enhance the efficiency and sustainability of Mail Services.
About You
- Experience working within logistics, mailroom, facilities management or a customer service environment, including coordinating workloads or supporting day‑to‑day operations.
- Strong communication, organisational and IT skills, with the ability to deliver an excellent customer‑focused service.
- A full UK driving licence and willingness to undertake delivery rounds by motor vehicle and bicycle (including electric cargo‑bike) across Oxford and University properties.
- An understanding of Health and Safety requirements, with the ability to undertake manual handling duties safely.
Sponsorship and Right to Work
This role does not meet the criteria for sponsorship under the Skilled Worker visa under the UK Visa & Immigration points‑based system. We are therefore unable to offer sponsorship for this role.
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