Front Gate House Officer – Heathrow Airport
Permanent position. Location: Heathrow. Hours: Full time, 4 on 2 off, 10 hours a day, variable shift. Pay: £14.20 ph.
Role Overview
Front Gate House Officer are responsible for ensuring that visitors and clients are received in an excellent and professional manner and that all front of house security areas operate at high quality service at all times.
Responsibilities
- Deliver the professional greeting of clients and visitors to the highest standards.
- Ensure safe working practices to maintain safety of building, staff and visitors.
- Monitor and manage the Winsor Suite car park.
- Maintain regular contact with doorperson and other staff to ensure security is never compromised while Heathrow VIP service level standards are maintained.
- Assist in coordinating the day-to-day running of the building forecourt, entrances/exits and liaising between VIP, staff and visitors to ensure all relevant information is communicated correctly and efficiently.
- Ensure gate house is always manned by an appropriate security level trained person.
- Maintain discretion and confidentiality at all times.
- Work as part of the VIP team to ensure a seamless service.
Why Join Us?
- Annual leave entitlement of 5.6 weeks.
- Lifestyle Benefits – mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
- Learning & Development – we actively encourage progression and offer eLearning courses, on‑site training, apprenticeships, and in‑house training courses.
- Health and Wellbeing – life assurance scheme, access to mental health support specialists.
- Access to an online GP for you and your dependants.
- Financial support.
- Discounts on hundreds of retail sites.
- Cycle to Work scheme.
What We Are Looking For
- Valid SG/DS licence is essential.
- Deliver excellent customer service.
- Demonstrate the ability to think and act quickly in emergencies or under pressure.
- Demonstrate reliability, including punctuality and attendance, to ensure team effectiveness and availability.
- Able to work as part of a team.
- Able to deal calmly and confidently with all demands from the public.
- An understanding of the principles of equality and diversity in relation to visitors’ needs.
Equal Opportunities
Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James’ commitment to Equality, Diversity and Inclusion, https://wilsonjames.co.uk/sustainability.
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