Service Coordinator – Security Solutions
Hours: Monday to Friday, 08:00 – 17:00Location: Wakefield, WF2Salary: £28,000 – £34,000
This is not just a job — it’s a mission‑critical role in a fast‑paced, security solutions business where system uptime and site protection are essential. Our clients operate in commercial, industrial, and high‑security environments, and expect rapid, reliable response. Every call is an opportunity to protect people, property, and assets — not an inconvenience, but the core of what we do.
We are recruiting an experienced, commercially aware Coordinator who thrives in a reactive, high‑pressure environment and is confident managing engineers and workloads across security system installations and maintenance.
You will be responsible for coordinating three key service streams:
- Planned Preventative Maintenance (PPM)
- Reactive service and emergency callouts
- Installations and project works
Job Responsibilities:
- Schedule urgent and planned works for CCTV, access control, intruder alarms, intercoms, and automated security gates
- Act as the first point of contact for clients — professional, calm, and solution‑focused
- Manage strict response times, SLAs, budgets, and high client expectations
- Work closely with engineering, purchasing, and sales teams to ensure seamless delivery
- Coordinate site surveys, quotations, system upgrades, and installations from start to finish
- Liaise with subcontractors, suppliers, and internal engineers to ensure smooth deployment of works
- Reprioritise and reschedule resources in real time to meet urgent security requirements
- Ensure all service and installation works are delivered efficiently, safely, and on time
- Manage reactive service requests, engineer dispatch, and emergency breakdown response
- Oversee PPM scheduling for security systems, ensuring compliance and system reliability
- Maintain clear and professional communication with clients at all times
- Support commercial performance by protecting margins and improving operational efficiency
Experience Required:
- Proven experience in service coordination, scheduling, or project coordination within a technical or field service environment
- Experience within security systems, fire & security, electrical, facilities, or similar industries is highly desirable
- Strong organisational skills with the ability to manage competing priorities under pressure
- Commercial awareness with a focus on efficiency, profitability, and service delivery
- A strong customer service instinct and ability to manage demanding client expectations
- Experience in roles such as:Service Coordinator / Engineering Coordinator / Engineering Scheduler / Service Scheduler / Maintenance Coordinator / Field Service Coordinator / Service Delivery Coordinator / Contract Coordinator / Security Systems Coordinator or similar
Ready to take control of critical security operations?
If you’re organised, proactive, and thrive in a fast-moving environment where every decision matters, we want to hear from you.
Apply now and join a team delivering essential security solutions that protect people, property, and businesses every day.
For further information, please contact Shannon Clough at Interaction Leeds on 0113 866 2042 / Shannon.clough@interactionrecruitment.co.uk
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