Job Description
Patient Care Advisor
- Location: GP Practice / Primary Care Setting
Contract Type: Full-TimeSalary: £13.68 an hourStart Date: As soon as possible
About the Role
- We are recruiting a Patient Care Advisor to join a busy and supportive primary care team.
This is a key front-facing role, acting as the first point of contact for patients and ensuring they receive a professional, efficient, and compassionate service. You will play an essential part in supporting both clinical and administrative functions within the practice.
Reception & Front Desk
- Welcome patients and visitors in a professional and approachable manner
• Manage appointment bookings, repeat prescriptions, and home visit requests• Direct patients to the appropriate healthcare professional or service
Process scanning, filing, and data entry tasks
- Manage online requests via SystmConnect and clinical systems such as SystmOne
Communication
- Provide clear, effective communication with patients, carers, and clinical staff
• Maintain confidentiality and handle sensitive information appropriately
Ensure adherence to security protocols
- Maintain tidy and organised clinical and reception areas
You will also participate in a rota covering reception, switchboard, and administrative duties, with flexibility to support evenings and occasional weekend sessions where required.
Confident IT skills, including use of clinical systems
- Ability to remain calm and organised in a fast-paced environment
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A proactive and flexible approach to team working
- Commitment to confidentiality, equality, and professional standards
NVQ Level 2/3 in Customer Service or Business Administration
- Understanding of NHS processes and medical terminology
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