Administration Manager

Responsibilities

• Lead and manage the admin team, ensuring KPIs and service levels are consistently achieved.
• Oversee inbound, outbound, and order creation processes, ensuring efficiency and accuracy.
• Drive continuous improvement initiatives, identifying and resolving process inefficiencies.
• Ensure compliance with health and safety, company policies, and operational standards.
• Build strong relationships with internal teams, customers, and stakeholders.

Requirements

• Strong experience in team leadership within an operations or admin environment.
• Excellent communication and stakeholder management skills.
• Ability to analyse performance, manage KPIs, and drive results.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Self-motivated with a proactive, problem-solving mindset.

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