Office Associate

PART 1 INTERNAL JOB DESCRIPTION – AUTO RETAIL PARTS & SERVICE ONLY

KEY OUTCOMES:

• Collect and process customer payment transactions for the parts and service departments
• Balance daily cash and prepare bank deposits
• Process check requests for customer refunds, cancellations or overpayment
• Perform timely and accurate posting of payment transactions
• Process purchase orders for vendor payments
• Post third party warranty claim payments weekly and process invoices for final closing
• Filing and maintenance of records log and managing inventory of supplies
• Assist with customer inquiries on the phone and direct to appropriate department
• Assist Office Manager with clerical support duties

QUALIFICATIONS:

Education:

• High school graduate or equivalent

Work Experience:

• Minimum two years of cashiering experience
• Accounts payable experience preferred

Skills:

• Able to type 25 wpm
• Proficiency with Microsoft Word, Excel, and Access
• DealerTrack experience preferred
• Excellent communication and customer relations skills

Competencies:

• Ability to multi-task
• Strong attention to detail
• Flexibility and ability to adapt to change

Licenses and Certifications:

• Example: Specific driving classification, ASE, forklift certification, etc.

PART 6 EXTERNAL JOB DESCRIPTION – AUTO RETAIL PARTS & SERVICE ONLY

The Office Associate will handle cashiering in the customer service lounge and provide administrative support to the dealership’s business office.

Responsibilities:

• Collect and process customer payment transactions for the parts and service departments
• Responsible for the daily cash balancing and handling daily bank deposits
• Process any check requests for customers regarding refunds, cancellations or overpayment
• Ensure timely and accurate posting of all payment transactions
• Process purchase orders for vendor payments
• Post third party warranty claim payments weekly and process invoices for final closing
• Responsible for filing and maintenance of records log, as well as managing supply inventory
• Assist customers inquiries on the phone and redirect calls to appropriate department
• Assist the Business Office Manager with various clerical needs

Requirements:

• High school graduate or equivalent
• Cashiering experience
• Accounts payable work experience preferred
• Able to type minimum of 25 wpm and operate ten-key by touch
• Experience with Microsoft Word, Excel and Access
• Excellent communication and customer relations skills
• Detail oriented
• Must be able to multi-task and adapt to change

Pay Range: $16.90 – $21.09 per hour

Equal Opportunity Employer and Drug-Free Workplace

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