Overview
The Markets Operations AI Transformation Programme is a multi-year initiative to redesign how Markets Operations serves customers, strengthens operational resilience, and automates controls at scale. The programme covers AI-enabled customer service, controls automation, incident prevention, and agentic business process automation across LSEG Markets (FX, DSM, PTS, RRS, LCH Ltd, LCH SA). The role requires an experienced Programme Manager who can operate in ambiguity, align senior stakeholders across Operations, Engineering, Risk and Product, and translate strategic intent into executable plans with clear outcomes, controls and benefits.
Responsibilities
- Own end-to-end delivery of defined work-streams within the Markets Operations AI Transformation Programme, from mobilisation through scaled rollout and benefits realisation.
- Deliver across areas including:
- Customer query AI delivery
- Controls automation
- Agentic and low-code business process automation
- Redesign of customer reporting using modern technologies
- Maintain integrated delivery plans covering AI, automation, operating-model change and controls, ensuring dependencies across work-streams are actively managed.
- Track progress against milestones, risks, issues, and benefits; escalate decisively when delivery, resilience or regulatory outcomes are at risk.
- Manage cost effectively.
Stakeholder & Governance
- Act as a central coordination point across Markets Operations, Markets Engineering, AI & Cloud Enablement, and Risk to ensure alignment.
- Prepare materials for senior governance forums, including Markets COO / MLT updates, Investment reviews, and Steering Committees.
- Ensure delivery is conducted within existing governance models for operational resilience, audit, and human-in-the-loop AI deployment.
Change & Adoption
- Support change management activities across Markets Operations, including readiness planning, communications, training coordination and transition to run-state.
Benefits & Outcomes
- Own benefits tracking and outcomes realisation, including capacity creation (FTE efficiency), reduction in manual processes and controls, and incident avoidance and resilience improvements.
Experience & Skills
- Essential: Proven experience delivering complex, cross-functional transformation programmes in a regulated environment (financial services, market infrastructure, payments, clearing, or similar).
- Strong project management discipline (planning, RAID, governance, financials), with comfort operating in large, complex organisations.
- Experience working with engineering, automation or AI-enabled change.
- Ability to operate credibly with senior stakeholders and challenge constructively when required.
- Strong written communication skills and the ability to produce executive-ready updates and board-level artefacts.
Desirable Experience
- Experience in Markets Operations, post-trade, clearing, settlement, or operational resilience transformation.
- Exposure to AI governance concepts (model risk, human-in-the-loop, fallback design).
- Previous involvement in benefits-led transformation programmes.
- Experience managing scaled delivery across onshore and offshore operations and delivery teams.
About LSEG
LSEG is an equal opportunities employer. We are committed to sustainability, innovation, and continuous improvement. Our people are supported with a range of benefits and development opportunities.
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