Desktop Infrastructure Engineer

Infrastructure Engineer

Pay up to £52,442 with 28.97% employer pension contributions. Hybrid working model, flexible hours and a focus on work‑life balance.

DWP Digital with Purpose

We’re looking for Infrastructure Engineers to help keep our modern desktop estate running smoothly while delivering exciting new technology changes. Join a community of tech experts at DWP Digital, the UK’s largest government department that helps people into work and supports millions through payments worth over £195bn a year.

Key Responsibilities

• Deploy updates, applications and solutions into live environments, acting as a technical expert for 3rd line issues.
• Shape and support a secure, reliable, and modern end‑user experience using Microsoft Intune, Autopilot, Entra ID, Defender for Endpoint and Windows 11.
• Collaborate with teams across Digital, contributing to the introduction of new technologies and driving the future direction of desktop services.

What skills, knowledge and experience will you need?

• Documented design experience producing and updating high‑level and low‑level designs, installation and operational documentation for enterprise infrastructure or desktop services.
• Experience managing pre‑prod, dev and test environments.
• Hands‑on engineering or operational experience with Microsoft Intune, Windows Autopilot, Windows 10/11 and Microsoft Defender for Endpoint in a large enterprise environment (10,000+ users).
• Practical experience supporting or engineering core cloud and identity services including Azure, Entra ID (Azure AD), Conditional Access and on‑prem Active Directory (DNS, DHCP, GPO).
• Experience delivering and supporting technical change in a live service environment with impact assessment, implementation and post‑change validation, alongside incident and problem management.
• Enterprise service delivery experience working in a large, multi‑supplier or multi‑team environment, understanding dependencies, governance and shared accountability.
• Experience with software deployment, desktop management and troubleshooting in an enterprise setting.

You and Your Role

You’ll play a key role in deploying updates and managing live services, collaborating across teams and contributing to technology implementation and continuous improvement.

Location, Hybrid Working and Benefits

• Location: Manchester or Blackpool.
• Hybrid Working: Hybrid model with time at home and at a digital hub.
• Pay: Up to £52,442.
• Pension: Civil service pension with 28.97% employer contributions, worth over £12,000 per year.
• Holidays: 26 days to start, rising to 31 days over time, plus public holidays and up to 3 flexi‑time days off per month.

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