Overview
You’ll play a key role in shaping team culture, maintaining high operational standards, and driving performance across service, compliance, and safety. Whether it’s managing the floor during a sold-out event day, developing team members, or overseeing stock and licensing procedures – your focus will be on delivering excellence and building a motivated, service-driven team.
Responsibilities
- Manage the floor during events and peak times to ensure smooth service operations
- Develop and coach team members to improve performance and service quality
- Oversee stock management and licensing procedures to ensure compliance
- Maintain high operational standards and drive a culture of excellence
Qualifications
- Experience leading teams in a service-driven environment
- Strong focus on customer service, compliance, and safety
- Ability to manage multiple priorities and support a high-performing team
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