This is a secondment opportunity until May 2027
Southern Housing is hiring a Senior Business & Systems Analyst to support business process stabilisation as the foundation for Southern Housing’s Transformation Programme. This role’s strategic purpose is to ensure we achieve the Transformation Plan and Strategic Plan Objectives.
You’ll play a key role in Southern Housing’s Transformation Programme, working in cross‑functional project teams to analyse, document and optimise business processes, systems and data. You’ll work closely with Transformation Service Designers, Change Partners, Product Managers, and Technology and Data colleagues to take the organisation from current state to future state ways of working, with potential focus on systems such as Customer Dynamics, MRI Housing Enterprise or the 8×8 contact centre platform.
This is a high impact role where you’ll document and build deep knowledge of our current state processes and system workflows, ensuring these remain accurate, up to date and living documents.
What you’ll need:
- Experience producing high‑quality business process maps using BPMN 2.0 notation, documenting current state processes and system workflows.
- Ability to lead workshops, discovery and playback sessions to gather and document current state processes, systems configuration and data models.
- Be able to analyse and document data quality and data models, providing recommendations to support delivery of future‑state services and systems.
- Experience designing test scripts and carrying out UAT, systems and integration testing to assure successful implementation of future‑state changes.
- Engage effectively with residents, service users and business colleagues through workshops, engagement sessions and stakeholder facilitation.
- Demonstrate strong knowledge of social housing regulation, including Consumer Standards, Safety and Quality Standards, TSMs and Economic Standards, while role‑modelling Southern Housing’s HEART values.
In your supporting statement, it is important that you address how you meet each of the above criteria providing real examples.
Closing Date: 28th June 2026 at 23:59
Interviews: W/c 6th July 2026
Please note we hold the right to close the vacancy early depending on application volume.
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