Retail Warehouse Manager

Overview

As our Retail Warehouse Manager, you’ll lead the day-to-day operation of our Distribution Centre, playing a crucial role in maximising retail income that directly supports patient care. If you’re passionate about inclusive leadership, efficient operations and making a meaningful difference, we’d love to hear from you.

Responsibilities

• Lead the safe, efficient day-to-day operation of the Distribution Centre, ensuring donated goods are processed, stored and distributed effectively.
• Maximise retail income by embedding strong Gift Aid processes and identifying high-value stock.
• Lead, support and develop a mixed team of staff and volunteers through inclusive, values-led leadership.
• Maintain high standards of health & safety, compliance and housekeeping across all warehouse activities.
• Work closely with Retail, Area and Online teams to optimise stock flow and operational performance.
• Monitor performance, manage costs and identify opportunities for continuous improvement.

Requirements

• People-centred operational leader with experience in supervising and motivating people, and a strong, inclusive leadership style.
• Excellent organisational, communication and customer service skills.
• A sound understanding of Health & Safety and safe systems of work.
• Good IT skills, including Microsoft Office and databases.
• Confidence working in a fast-paced, operational environment and managing competing priorities.
• A commitment to the vision, mission and values of St Peter & St James Hospice.
• Experience in a warehouse or distribution setting, working with volunteers, driving a 3.5-tonne vehicle, and knowledge of Retail Gift Aid are advantageous but not essential.
• Training and support will be provided where needed.

Why join us?

• A role with real purpose, where your work directly supports hospice care.
• The opportunity to lead and shape a key income-generating operation.
• A values-driven organisation that prioritises compassion, collaboration and empowerment.
• Supportive colleagues and the chance to make a visible impact every day.
• If you’re an organised, people-focused leader who wants their work to truly matter, we’d love to hear from you.

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