Required Skills
- 14+ years CRM experience with a minimum of 3 years on public sector or Energy & Utilities Services domain
- Must have worked on PSS cloud and good to have GDS understanding.
- CRM/Salesforce solution experience is a plus
- Proven ability to design and optimize business processes and to integrate business processes across disparate systems.
- Detail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies.
- Ability to collaborate as part of a team to solve business and technical problems
- Be the Trusted Digital Transformation Advisor for our customers
- Thought leadership role in Public Sector/Energy & Utilities Industry. Deliver & support business process innovation workshops.
- Leads business process redesign, roadmap planning, and identifying touch points in multi-cloud implementations.
- Give input to customers target architecture, phasing, roadmap and transition architecture
- Provide domain expertise and guidance to define solution for the customers on the salesforce 360 platform
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