Senior Conversational Designer

Overview

Join Barclays as a Senior AI Conversational Designer and lead the evolution of our digital landscape. We are looking for a customer-obsessed, forward-thinking leader to spearhead our Conversational Assistant and AI function within the Digital Customer Experience team. In this role, you will drive innovation, leverage cutting-edge technology, and redefine customer experiences across our digital offerings. You will deliver Conversational Banking services, including chat, conversational self-service, and fallout prevention, while shaping the model team structure for managing technology and concepts in this space, including AI/ML and advanced data analysis.

Responsibilities

• Lead and shape the Conversational AI strategy within the Digital Customer Experience team.
• Deliver Conversational Banking services, including chat, conversational self-service, and fallout prevention.
• Drive innovation and redefine customer experiences across digital offerings.
• Shape the model team structure for managing technology and concepts in this space, including AI/ML and advanced data analysis.
• Collaborate across cross-functional teams to align on design, strategy, and implementation.

Qualifications

• Extensive experience in conversation design with a track record of creating engaging, user-focused interactions.
• Exceptional cross-functional communication and influencing skills to collaborate effectively and drive alignment.
• Proven leadership abilities.
• Advanced knowledge of NLP and ability to apply it to real-world conversational AI solutions.
• Strong data-driven decision-making skills, leveraging insights to inform design and strategy.
• Vision for conversational AI products, including experience integrating search and virtual assistant capabilities.
• Awareness of risk and controls, change and transformation, business acumen, strategic thinking, and digital and technology considerations relevant to the role.

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