About the Team
The AI Practice is Workday’s front line for bringing AI innovation to our customers. We specialize in deploying Workday’s AI capabilities at scale, turning new features and advancements into tangible outcomes in production environments. Our team operates in a highly dynamic, fast‑paced environment where we iterate quickly, embrace new ideas, and stay at the forefront of Workday’s AI product roadmap. If you’re excited about working with cutting‑edge AI technologies and partnering closely with customers to drive real results, you’ll feel at home here.
About the Role
The Engagement Manager will lead customer engagements, act as an AI technology expert, and be responsible for customers realizing value after go‑live. In this role, you’ll operate with high ownership and influence—shaping how enterprise customers adopt Workday’s AI products and platform, informing the evolution of Workday’s product & services, and collaborating with a deeply talented peer group.
What you’ll be doing
- End‑to‑end responsibility for several customers, starting with product deployment and throughout the lifecycle of the partnership: You ensure that Workday’s enterprise customers get the most value out of the Workday’s AI products
- Ensure retention and identify upsell opportunities
- Manage timelines, risks, and cross‑functional coordination to ensure smooth delivery and long‑term adoption across large‑scale deployments
- Act as the AI specialist: You are guiding and enabling your customers through a AI transformation. This includes activities such as:
- Working closely with your customers’ C‑level Executives on their AI strategy & transformation
- Implementing change management best practices
- Educating end users on Workday AI
- Identifying, prioritizing and deploying AI use cases
- Understanding your customers’ business model and how to deliver value with a horizontal AI platform
- Understanding each team’s pain points and user problems, and how to solve them with Workday’s AI solutions
- Project lead one or more implementations concurrently
- Ensure the project is successfully delivered within the budget and time outlined in the SOW
- Participate in the sales cycle when requested to gather requirements, formulate delivery approach and develop a proposal/SOW
- Provide guidance and mentoring to Professional Services resources working on your implementations
- Ensure projects are properly planned and staffed
- Identify/resolve all issues that could impact project scope and/or timeframes
- Present at Executive Steering Committee meetings and lead QBRs
About You
Basic Qualifications
- Demonstrable experience of leading Medium and/or Large Enterprise implementations or transformation initiatives
- 3+ years of experience in either enterprise application implementation (Workday, Oracle, NetSuite, SAP, Cornerstone, or similar) or top‑tier strategy consulting (MBB, Tier 2), venture capital, or a commercial/strategy/ops role in a startup or scale‑up.
Other Qualifications
- Proven record of solving open‑ended, unstructured problems where there was no prior blueprint
- Demonstrated ability to move from strategy to execution, e.g. taking a new deployment methodology recommendation and putting it into practice for the first time
- A strong desire to build hands‑on capability fast, including configuring applications to meet customer requirements
- Structured problem solving: Breaks ambiguous goals into solvable parts and drives execution
- Fast to learn: Rapidly absorbs new domains (sales, marketing, product) and applies insights effectively
- Vision selling: Persuasive communicator who can sell prospects and partners on the company’s mission and potential
- Collaboration: Works closely with product, marketing, and leadership to translate hypotheses into experiments
- Client facing: Can manage complex client situations, command rooms of large amount of people, and has executive presence
Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.
Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.
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