We have an exceptional opportunity to join our Reservations Team at The Lanesborough. Awarded No. 1 Hotel in London by the Travel + Leisure World’s Best Awards, the hotel is located on the doorstep of Hyde Park, just a short walk from Harrods, Harvey Nichols and London’s most exclusive shopping district; Sloane Street and Knightsbridge. This grand luxury mansion has 93 luxurious suites and bedrooms and offers modern British dining at The Lanesborough Grill, the vibrant Library Bar and Garden Room, and the magnificent Lanesborough Club & Spa.
Candidate Profile
As an Assistant Reservations Manager, you will work closely with the Head of Reservations to oversee daily operations, optimise inventory and revenue opportunities, and ensure coordination with key departments to support a smooth and personalised guest journey. You will encourage employees to be creative and innovative, challenge and recognise them for their contribution to the success of the operation. You will develop the team’s skills and abilities through training and development and lead their annual appraisals. The role requires efficient liaison and communication with the respective hotel departments to deliver a seamless experience for all guests, working closely with the Reservations, Sales, and Events teams.
Key Requirements
- Work closely with the Head of Reservations to coordinate with the Sales team, Events team and Head of Revenue to ensure all Groups & Individual bookings are completed correctly.
- To liaise and communicate efficiently with the respective hotel departments to ensure a seamless experience for all our guests and work with the Front Office, Sales and Events teams.
- Supervise reservations agents to ensure daily tasks/weekly tasks are completed consistently with the highest attention to detail for all teams to deliver exceptional guest service.
- Proactively create and update training materials and supporting documents to keep them up to date and available for the Reservations Agents.
- Be aware of future business on the books and take action as directed to fill low-demand periods; highlight peak dates due to groups or other significant pickups to Head of Revenue and Head of Reservations.
- Ensure any discrepancy or possible mishandling of hotel or guest financial information is reported to hotel management promptly.
- Assist the Finance team and Head of Reservations with processing commissions for room reservations.
- Previous experience within Front Office in a 4* or 5* establishment is essential and experience in the luxury London market preferred.
- Excellent command of the English language; a second language preferred.
- Previous experience in a supervisory role.
- Ability to work on own initiative is essential.
- Knowledge of Opera system preferred.
Benefits
Financial Wellbeing
- Additional holiday allowance
- Season ticket loan
- Enhanced Pension Scheme
- Life Insurance
- Complimentary dry cleaning
- Safety shoes
- Retail discounts around Victoria, Westminster, Whitehall and the Northbank area
Health & Wellness
- Private Medical Insurance
- Dental and Optical benefits
- Complimentary meals on duty
- Cycle to Work scheme
- Flu vaccinations
- Discounted chiropodist and massage treatments
- Substantiality initiates
- Social and sports activities (e.g., football games, running club, yoga & Pilates etc.)
Career Growth & Personal Development
- Internal transfer and promotion opportunities
- Cross-departmental exposure
- Partnered with industry-leading training providers
- Internal learning gateway
- Free access to e-learning platform offering job-specific training and personal growth courses
- Subsidised professional qualifications and certified training programmes
- Financial incentives for bringing talents to The Lanesborough via ‘Recommend‑A‑Friend’ scheme
Recognition & Social Initiatives
- Award programmes throughout the year with generous prizes
- Long service awards
- Preferential room rate at The Lanesborough for you and your family
- 50% discount on F&B and Club & Spa treatments
- Social events (e.g., Annual Party, Recognition Celebrations, Children’s Christmas Party, Departmental Appreciation Day, pub quiz, etc.)
- Celebrating your important moments (birthdays, anniversaries, weddings, newborns, etc.)
- Retirement parties
- Terms and conditions apply to all benefits.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
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