Assistant Manager – Steyning

Responsibilities

• Assist the Retail Shop Manager to manage and co‑ordinate the day‑to‑day activities of the shop, ensuring excellent customer service and maximising overall profit.
• Assist in enhancing the profile of the hospices in the community through good customer relations.
• Independently stand in for the Shop Manager in their absence.
• Maximise the contribution for the shop through sales from all donated and new goods.
• Ensure the shop delivers high standards of customer service.
• Capture Gift Aid at every opportunity to maximise income.
• Assist the manager with sales promotions, stock generation activities and income from new goods.
• Encourage and coordinate the work of volunteers and their rotas.
• Ensure the shop operates in line with retail policies and procedures.
• Monitor building structures and appliances to ensure a safe working environment.
• Serve as a keyholder for the premises.

Benefits

• Company pension scheme (or NHS pension scheme for eligible employees).
• Up to 35 days of annual leave inclusive of bank holidays.
• On‑site education support and study leave opportunities.
• Option to access Medicash and cover everyday cost of healthcare for less.
• Free parking, subsidised meals and various social activities.
• Corporate‑rate gym membership, discounts with local complementary therapies and Blue Light Card.
• Employee Assistance Programme – Death in Service.

We warmly welcome applications from all sections of our community, and we also invite applications from suitably experienced people for all industry sectors who can demonstrate the skills, ability and enthusiasm to work with a people‑centric organisation like ours.

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