Job Summary
NHS Grampian has one post available for the position of Switchboard Operator to handle calls and respond to requests in the busy central switchboard at Aberdeen Royal Infirmary, as part of the ICT Services, Customer Services team. This part‑time post is for 25 hours per week, working Monday to Friday from 1 pm to 6 pm.
Key Responsibilities
- Use a computerised switchboard to handle calls and respond to queries from internal and external callers.
- Respond to pager requests and emergency calls, and monitor alarms.
- Provide advice and support to NHS employees and the public.
- Maintain accurate and up‑to‑date records of call activity.
Required Qualifications
- Excellent written and oral communication skills.
- Good keyboard/typing skills and ability to work independently.
- Strong organisational and listening skills, with a flexible approach to working.
- Ability to work as part of a team and handle challenge.
- Knowledge of NHS Grampian is an advantage.
Training
Full training will be provided to the successful applicant.
Interview Dates
Interviews will be held on 5th and 7th August 2026.
Contact
For informal enquiries, please contact Susan Fraser, Switchboard Supervisor, on 01224 553678.
Equality, Diversity and Inclusion
As a disability confident employer we are committed to ensuring our recruitment processes are inclusive and accessible to all. If you need us to make any adjustments during the recruitment process, please let us know by contacting our recruitment team at gram.recruitment@nhs.scot.
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