Responsibilities
- Using the latest company I.T systems to provide a Helpdesk support service, inputting responsive repair requests onto Company database, Oneserve and updating with relevant notes
- Dealing with telephone enquiries in a timely manner and liaise with Clients, Managers and Operatives alike
- Keep a diary of requested/allocated work and monitor an active dashboard and interactive planner, whilst also checking jobs are carried out correctly and timely, rescheduling where necessary for emergencies
- Schedule all work onto PDAs or to Sub‑contractors using the correct job lengths and within specified timescales
- Chase orders that are awaiting materials with the Novus Team and reschedule follow‑on orders ensuring to update the client
- Monitor/acknowledge/reschedule rejected works from subcontractors
- Apply for work extension with the client
- Liaise with Contracts Manager regarding repairs nearing completion target
- Monitor repairs to ensure completion within specified target
- Deal with internal and external communications and record/report information as necessary
- Ensure all contract data, documentation and reports are accurate and produced on time
Your experience in a planning/scheduling environment, along with ongoing training and development, will give you the ability to solve problems and meet deadlines along with the knowledge that what you are doing matters and positively impacts your customers and communities. Enabling Novus to achieve exceptional customer and client satisfaction. As a Helpdesk Planner, experience in communication both verbal and written is key along with confident planning/scheduling skills; it is imperative we schedule our operatives in the most resourceful way to meet our KPI’s. Your ability to be proficient in IT is essential to fulfil and develop the role. Your organisational skills and the ability to meet deadlines will play a key part in the role.
Benefits
- Attractive salary & benefits to suit you
- 27 Days Holidays & BH – option to buy or sell holidays
- Company pension scheme – up to 7.5%
- Discounted Healthcare Scheme, high street & lifestyle discounts including Taste card, a day of paid volunteering per year, length of service awards, and many more
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