Senior Business Development Director – Customer Experience
Function: Business Development – Customer Experience
Location: UK (London‑centric, hybrid)
Reporting to: Head of Business Development / CX Leadership
Role Type: Senior Hunter | Growth Leader | Strategic Deal‑Maker
Skale 80: Skale is Kantar’s internal job‑level system that reflects the scope, impact and seniority of the role.
What You’ll Be Doing
- Lead CX new‑business hunting across the UK, opening doors and winning large, complex CX programmes.
- Create and execute competitive displacement strategies, targeting accounts held by competitors and positioning Kantar as the partner of choice.
- Build trusted relationships with senior client stakeholders, including CX, Marketing, Digital and Operations leaders.
- Shape and lead high‑value CX opportunities end‑to‑end, from discovery through to negotiation and close.
- Work closely with Qualtrics and Medallia to develop joint go‑to‑market activity and win shared client opportunities.
The Ideal Skills & Experience
- A proven track record of winning large, complex CX or consulting‑led deals, including competitive wins.
- Strong understanding of the CX ecosystem, including platforms, insight, analytics and transformation.
- Direct experience working with, or alongside, CX platforms such as Qualtrics and/or Medallia.
- Confidence engaging and influencing senior client stakeholders, including C‑suite leaders.
- A disciplined, commercial approach to pipeline management and opportunity qualification.
Benefits
- The opportunity to shape how Kantar wins CX work at a strategic level.
- Exposure to some of the world’s most influential brands and complex business challenges.
- Life Leave and Volunteering Days to support what matters most to you.
- Enhanced pension and parental leave policies.
- A hybrid working model, with time spent collaborating in our London office and with clients.
Kantar Rewards Statement
At Kantar we have an integrated way of rewarding our people based on a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and supports a pay‑for‑performance culture, where your reward and career progression opportunities are linked to what you deliver.
Equality and Diversity Statement
We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and wellbeing is taken into consideration.
We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and achieve better commercial outcomes.
#J-18808-Ljbffr…