Overview
Purpose of the role: Manage and develop existing and new products and/or services; own related customer and colleague journeys; develop the product strategy; drive change through execution teams; make key decisions in the product lifecycle; own outcomes for customers, colleagues and the bank, with appropriate service level agreements, regulatory compliance, risk management and controls.
Accountabilities / Responsibilities
- Develop customer level strategies and solutions tailored to customers’ needs.
- Act as Subject Matter Expert in the applicable Product/Proposition team and guide stakeholders at all levels on the application of existing and new products/propositions and related journeys.
- Define and prioritize product propositions or service strategy; lead the delivery of priorities to achieve the strategy.
- Develop different commercial and business models with a strong understanding of the financial drivers of the P&L for the relevant segment, proposition or journey.
- Evaluate technical feasibility, legal compliance and potential risks for developing and launching new products.
- Monitor market trends and gather feedback from internal teams and target customers through prototypes, user testing and beta programs to refine the product/process before launch.
- Manage launch plans and technical deployments for products, establishing rollout timelines, marketing strategies, training initiatives and communication channels to promote launches.
- Monitor key metrics (adoption, usage, customer satisfaction including complaints, and revenue) to assess performance against goals.
Expectations / Leadership
Contribute to strategy, drive requirements and recommend changes. Plan resources, budgets and policies; maintain policies/processes; deliver continuous improvements and escalate breaches.
If leading a team, define roles and responsibilities, plan for future needs, coach performance and participate in pay decisions. Lead specialists to influence operations within strategic and tactical priorities, ensuring budgets and schedules meet requirements. Demonstrate leadership behaviours to create an environment for colleagues to thrive and deliver to a high standard. The four LEAD behaviours are: Listen and be authentic; Energise and inspire; Align across the enterprise; Develop others. If an individual contributor, act as a subject matter expert and guide technical direction, leading multi-year assignments and coordinating with other areas for specialist input.
Advise key stakeholders, including functional leadership and senior management, on functional and cross-functional impacts. Manage and mitigate risks to support control and governance. Demonstrate leadership and accountability for risk management and strengthening controls related to team work. Collaborate with other areas to stay aligned with business activity and strategy. Create solutions using sophisticated analysis and interpretative thinking to define problems and develop innovative solutions. Use extensive research in problem solving and maintain trusted relationships with internal and external stakeholders to achieve outcomes.
All colleagues are expected to demonstrate Barclays values and mindset in daily work and behaviours.
Role Focus
Senior Product & Proposition Manager focused on shaping and strengthening Current Account Switch (CAS) and domestic payments propositions. Ensure regulatory compliance, robust customer outcomes and resilient end-to-end journeys across faster payments and CAS products. This is a high-impact role at the intersection of product, risk and customer experience, partnering with industry bodies and internal stakeholders to drive continuous improvement. For the right candidate, this role offers the potential to own a strategically important product area, lead a small team, and influence how millions of customers experience switching and payments.
Requirements / Skills
- Experience with regulatory compliance and customer outcomes: products and propositions meet regulatory expectations while delivering strong, fair customer outcomes.
- Risk and resilience in payments: identify risks, assess control effectiveness, and support incident management and recovery in CAS and domestic payments.
- End-to-end product and proposition management: manage product journeys across onboarding, current accounts and CAS with focus on customer experience, governance and continuous improvement.
- Analytical and detail-oriented mindset: strong analytical skills to analyze data, processes and incidents with meticulous attention to detail.
- Stakeholder and industry engagement: proven stakeholder management with internal teams and external partners at scheme level (e.g., Pay.UK).
- Product and proposition integration: experience integrating design into the CAS journey and onboarding processes, with demonstrated interest in CAS products and ownership of complex deliverables.
- You may be assessed on key critical skills relevant to success in the role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital/technology skills.
Locations
London, Glasgow, Manchester or Northampton.
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