Digital Engineering Services and Solutions Customer Engagement and Communications Lead, Vice Pr[…]

Overview

Lead, own and deliver the Digital Engineering Services and Solutions engagement and communications strategy, defining and executing an international communications approach focused on positive change management. This senior role leads brand, identity, communication, engagement and stakeholder management to drive transformation across MUFG business lines.

Responsibilities

• Define, create and implement the Digital Engineering Services and Solutions communications strategy with a strong emphasis on positive change management.
• Direct executive leadership on communication positioning and messaging to ensure narrative resonates across global and diverse environments.
• Enable and lead senior leadership engagement through clear, concise executive messaging and reporting artifacts; manage draft executive communications for board meetings, town halls and executive committees.
• Lead, drive and implement a structured and targeted communications plan for the Digital Engineering Services department, shape executive communications and customer engagement strategies, and determine desirable outcomes; adjust and communicate planned changes as necessary.
• Drive employee engagement through high-impact internal communication and engagement strategies.
• Serve as primary contact and escalation point between Corporate Communications, IT Programme, senior business leaders and users; actively manage messages up and down the organization.
• Introduce, embed and manage internal and external communication channels for the department, ensuring strong and coherent messaging; establish and maintain department branding.
• Lead establishment and governance of communication standards across the Digital Engineering Service and Solutions department, enforcing standards, framework and approval processes.
• Ensure alignment with enterprise communications and branding guidelines.
• Drive adoption and engagement of new technologies through structured communication plans, ensuring messaging aligns with department strategy and priorities.
• Champion an integrated, cross-platform and programme approach to campaigning across the department’s channels; drive promotion, marketing and literature distribution to target audiences.
• Lead and deliver training and education programs for new products and services.
• Engage with business stakeholders to identify pain points and opportunities, feeding back to the department to ensure solutions are implemented.
• Provide feedback and insights into stakeholder preferences to improve products and services; communicate transformation vision, deployment timelines, impacts and user benefits.
• Utilize new channels to ensure key messages reach target audiences within agreed timeframes; manage resistance and concerns to ensure smooth adoption of new products and services.
• Lead risk mitigation for communication gaps and escalation plans for major issues impacting adoption.
• Align with strategic direction of accountable pillars while supporting the broader department.
• Contribute to a culture of inclusion, growth, and dynamic delivery; foster collaboration with internal and external stakeholders and build relations across the bank.

Skills and Experience

• Essential: Extensive experience in corporate communications, leading and managing customer engagement and communication teams across multiple regions within a regulated environment; track record of owning and implementing transformational strategy, plans, narrative and outcomes at enterprise level.
• Experience implementing brand and identity at department level; ability to make independent strategic decisions on messaging, positioning and channels.
• Experience engaging with Executives with credible challenge and decision-ready insight; leading, driving and developing the maturity of a Business Change and Communications function.
• Experience owning and leading function-wide communication strategy aligned to business and technology priorities; shaping narrative for transformation and leadership messaging.
• Direct people management experience with large teams; setting communication frameworks, governance and standards.
• Experience leading communications across global, complex stakeholder environments; capable of operating at an executive level in large-scale technology transformation programs.
• Experience in IT change management or technology adoption programs; knowledge of digital, web and social media practices relevant to the role.
• Stakeholder management: experience engaging with senior executives, programme managers, IT teams and business users.
• Excellent planning, organizational and project management skills with successful delivery of complex communication activities.
• Exceptional written, verbal and presentation skills; familiarity with regulatory environments and compliance considerations.
• Experience leading multi-channel communication strategies and managing vendors/third-party suppliers.
• Proven experience with Microsoft Office Suite, web content management systems, SharePoint and collaboration tools (e.g., Teams); experience with social media.

Education

Educated to degree level or equivalent; preferred in communications, media, marketing, journalism, public relations or digital media. Professional memberships such as CIM, PRCA, or CIPR are desirable.

Personal Requirements

• Excellent communication and leadership skills; ability to manage a team of technical specialists and inspire trust.
• strong conflict management, relationship-building across the bank, and accountability for business outcomes.
• Structured, logical, creative and innovative; strong decision-making and attention to detail.
• Ability to manage large workloads and tight deadlines; calm under pressure; clear direction to the team.
• Strategic mindset to lead and motivate the team; conscientious, methodical, and results-driven.
• Open to flexible working arrangements in line with organizational requirements.
• Commitment to diversity, inclusion and non-discrimination in recruitment and employment.

Company Culture & Compliance

MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued and their opinions count. We support equality, diversity and inclusion in recruitment and employment and oppose all forms of discrimination. Our Culture Principles emphasize client-centricity, people focus, listening, innovation, ownership, and execution. We encourage candidates to review them as they consider a career with us.

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