Office Manager – Prime Central London Estate Agency
Location: Kensington
Salary: £30,000 basic + commission
OTE: circa £40,000
Job Type: Full-time permanent
We are seeking an experienced and highly organised Office Manager to join our Kensington estate agency office on a full-time basis. Supporting a premium residential business, this is a fast-paced and varied role suited to someone who thrives on keeping operations running smoothly and professionally.
This role is a great fit for an experienced administrator or office manager with property, estate agency, or professional services experience, who pays close attention to detail, has a polished style, and is proactive.
The role
As Office Manager, you will be responsible for the smooth day-to-day running of the Kensington office. You will play a key role in maintaining high service standards, supporting compliance processes, and ensuring the team has everything needed to deliver an outstanding client experience.
Key responsibilities
- Manage the daily running of the Kensington office to ensure a seamless, professional environment in line with premium brand standards
- Provide administrative support to the estate agency team, including diary management, meeting coordination, client documentation, and marketing materials
- Oversee reception, visitor management, and client hospitality
- Obtain AML documentation from landlords and carry out AML checks using Thirdfort
- Send terms and conditions to clients
- Maintain digital filing systems, document retention, and confidentiality protocols
- Create new property instructions and manage remarketing activity
- Book new marketing materials
- Check key compliance documentation including GSCs, EPCs, EICRs, landlord licensing, and Land Registry
- Manage and update online portals including Rightmove, Zoopla, and OnTheMarket
- Support teams in delivering exceptional client service at all times
About you
- Proven experience in office management or senior administration
- Background in property, estate agency, or professional services is highly desirable
- Exceptional organisational skills with strong attention to detail
- Excellent written and verbal communication skills
- Calm, professional, and confident under pressure
- Able to manage multiple priorities and competing demands in a fast-paced environment
- A proactive and solutions-focused mindset
- Discreet and professional when handling confidential information
- Strong team player, able to work with different personalities and styles
- Advanced skills in MS Word, Excel, PowerPoint, and Outlook
Desirable experience
- Knowledge of the London prime property market
- Experience using property software or CRM systems such as RADAR
- Understanding of estate agency operations and compliance requirements
Salary and benefits
- Basic salary: £30,000
- OTE: circa £40,000
If you are a polished, capable Office Manager looking for your next opportunity in a high-end London property environment, we would love to hear from you.
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