Technical Service Manager – Mailing & Fulfilment
West Yorkshire | Hybrid
Up to £50,000 + Excellent Benefits Package
This is not a traditional IT or production management role. Instead, we’re looking for a commercially minded technical specialist who can bridge the gap between clients, sales, account management and operations.
You’ll be an expert within the business, supporting client pitches, advising on complex solutions and helping customers understand how data, mailing, fulfilment and communication platforms can be utilised to achieve their objectives. You’ll play a key role in shaping solutions, demonstrating capabilities and bringing technical concepts to life.
One of the most exciting aspects of this opportunity is the chance to become the face of the business. Working alongside the Client Services and Sales teams, you’ll attend client meetings and pitches, helping prospective and existing customers understand how solutions will work in practice. Whether discussing data-driven communications, postal strategies, fulfilment workflows or platform capabilities, you’ll provide the confidence and technical expertise that supports successful client relationships and new business growth.
You’ll be someone who enjoys customer interaction just as much as operational excellence, with the ability to explain complex processes in a simple and engaging way.
Key Responsibilities
Commercial & Client Support
- Act as the technical expert for client-facing teams
- Support sales teams with technical advice, feasibility assessments and production recommendations
- Contribute to client presentations, proposals and complex campaign planning
- Provide guidance on specifications, mailing options, production methods and cost-effective solutions
- Work closely with Account Managers to ensure technical requirements are understood and successfully delivered
Technical Leadership & Operational Excellence
- Oversee the day-to-day delivery of technical services across print production, data processing, fulfilment and mailing operations
- Manage and optimise mailing solutions, including data workflows, postal compliance, sortation, fulfilment accuracy and dispatch readiness
- Provide technical expertise across print specifications, automation, software platforms and production processes
- Monitor service performance, identify issues and implement effective corrective actions
- Ensure all technical processes comply with company standards, postal regulations, data protection requirements and health & safety guidelines
- Build and maintain strong relationships with suppliers, software providers, equipment manufacturers and mailing partners
- Process Improvement & Innovation
- Lead the development, testing and implementation of new technologies, processes and service enhancements
- Identify opportunities to improve efficiency, reduce waste, minimise errors and increase productivity
- Drive continuous improvement initiatives across production, data and mailing workflows
- Research and evaluate emerging technologies, software solutions and industry developments
- Support the introduction of new print technologies, personalisation capabilities, automated workflows and integrated campaign solutions
We’re keen to speak with candidates who have experience within a technical, production, workflow, mailing or operational leadership role within the print, direct mail, fulfilment or marketing services sectors.
You’ll ideally have:
- Strong knowledge of print production workflows, mailing solutions and fulfilment processes
- Experience managing technical projects, service improvements or operational change programmes
- Understanding of data processing, variable data printing, postal regulations and quality control procedures
- Experience working with production software, workflow automation or mailing technologies
- Excellent problem-solving and troubleshooting abilities
- Strong communication skills and the ability to work effectively across multiple departments
- Commercial awareness with the ability to balance quality, service, efficiency and profitability
- A passion for innovation, continuous improvement and delivering exceptional service
We are ideally looking for someone who can be based onsite daily. However, some flexibility to work from home will be available for the right person.
If you’re a print, mailing or workflow specialist looking for a role where you can influence strategy, improve processes and drive innovation, we’d love to hear from you.
Ref: 1693517
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