Operations Manager – Gloucestershire – Hybrid – Permanent 37.5 hours per week – £65,000 – SC Clearance
Company cultures & job summary
Our client is a specialist IT Management Consultancy supporting transformation across the UK Public Sector.
Our client are looking for an Operations Manager to keep the business running smoothly and efficiently. This is a broad, hands-on role spanning everything from finance and HR to governance and systems — perfect for someone who thrives in a growing SME environment.
You’ll work directly alongside the Exec Team and lead a small internal operations function of five people.
Working Patterns and location – Hybrid – 3 days on site per week on site in Cheltenham
The Key Responsibilities of a Operations Manager:
- Oversee the day-to-day operational management of the consultancy across all internal functions.
- Develop, implement and continuously improve operational processes, procedures and KPI reporting.
- Manage the Resourcing Lead to optimise consultant utilisation, capacity planning and recruitment activity.
- Work alongside the Finance Manager to monitor budgets, client invoicing, P&L and revenue forecasting.
- Oversee HR administration, onboarding, employee lifecycle activities and company policy compliance.
- Ensure compliance with ISO 9001, ISO 27001 and Cyber Essentials Plus; coordinate audits and certification.
- Manage business systems and operational tooling including Xero, and identify automation opportunities.
- Lead and develop the internal operations team, providing operational advice directly to the Exec Team.
Below is a list of Key Skills required for a Operations Manager, however you will not be expected to have everything:
- Proven experience as an Operations Manager within a professional services or consultancy environment.
- Strong ability to manage multiple business functions simultaneously, including finance, HR and resourcing.
- Experience developing and improving operational processes, procedures and management reporting.
- Confident working closely with and advising senior leadership and executive stakeholders.
- Proficient with Microsoft Office suite including SharePoint.
- Strong communication and stakeholder engagement skills across all levels of a business.
- Experience managing operational governance, compliance and risk in a regulated or secure environment.
The client would also like to see some of the below, but this is not essential:
- Experience with HR processes, employment legislation and people operations.
- Knowledge of data protection regulations and GDPR compliance.
- Project Management experience or a recognised qualification such as PRINCE2 or APM.
- Information Management experience within a professional services or public sector setting.
- Experience presenting to senior leadership or external stakeholders.
Our client is committed to providing a diverse and inclusive workplace and welcomes applications from all backgrounds.
Part-time opportunities/flexible working is available to suit individual needs.
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You will be required to hold a minimum of SC Clearance. If you do not hold an active SC Clearance, please familiarise yourself with the vetting process before applying.
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