Loading Bay Supervisor
Permanent. Location: London. Hours: Full time, 42 hours a week, 4 on, 4 off, Monday – Sunday, days only, 6am – 6pm (may require late nights if required). Pay: £16.00 per hour.
The London Museum is one of the United Kingdom’s most iconic cultural institutions – home to world-class collections and visited by people from across the globe. Behind every exhibition, delivery, and carefully handled artefact is a dedicated operational team ensuring everything moves safely, securely, and seamlessly.
About the Role
We are seeking a confident and highly capable Loading Bay Supervisor to lead and manage this critical operational area. This is a unique opportunity to take ownership of a fast‑paced, high‑profile environment where safety, coordination, and professionalism are essential to the Museum’s success.
- Lead and supervise all day‑to‑day Loading Bay operations, ensuring activities are safe, secure, and well‑controlled.
- Coordinate vehicle movements, deliveries, collections, and contractor access in line with site procedures.
- Manage access control, ensuring all documentation, authorisations, and passes are verified and recorded.
- Monitor operational activity, identify risks, and take prompt action to resolve or escalate issues.
- Supervise and brief security officers, ensuring clear task allocation and effective shift handovers.
- Enforce traffic management, safety procedures, and compliance with site rules for all drivers and contractors.
- Promote high standards of health & safety, challenging unsafe behaviours and ensuring safe systems of work.
- Lead initial response to incidents and emergencies within the Loading Bay, ensuring accurate reporting and escalation.
Why Join Us?
- Annual leave entitlement of 5.6 weeks.
- Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
- Learning & Development – we actively encourage progression and offer various eLearning courses, training on site, apprenticeships, and in‑house training courses.
- Health and Wellbeing – Life assurance scheme, access to mental health support specialists.
- Access to an Online GP for you and your dependents.
- Financial support.
- Discounts on hundreds of retail sites.
- Progression opportunities – many of our team go on to senior and site management roles.
- A welcoming, respectful team culture.
- Uniform and full induction provided.
- Cycle to Work scheme.
What we are looking for
- Valid SIA Door Supervisor Licence.
- Proven supervisory experience within security, logistics, facilities, or a similar operational environment.
- Ability to confidently lead, organise, and motivate teams in a busy, fast‑moving setting.
- Experience coordinating deliveries, contractor activity, and vehicle movements.
- Strong communication skills with the ability to engage professionally with a wide range of stakeholders.
- Good written skills, including accurate incident reporting, logs, and operational documentation.
- Knowledge of health & safety principles and commitment to safe working practices.
- Calm, professional, and decisive approach when working under pressure.
Desirable (but not essential)
- Banksperson / Vehicle Marshal qualification.
- Experience in a museum, heritage, or visitor attraction environment.
- First Aid qualification or knowledge of emergency procedures.
Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis.
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