Job Description
We are seeking a highly organized and customer-focused CAFM Service Support professional to provide support across CAFM systems and related service delivery activities
.The role involves assisting with CAFM system administration, troubleshooting issues, managing licenses, and supporting customers to ensure smooth day-to-day operation
s.Key Responsibilit
ies• Providing CAFM system support and troubleshooti
ng.• Assisting with project management and mobilisation activiti
es.• Managing system licences and administrative tas
ks.• Delivering excellent customer service and user suppo
rt.• Coordinating tasks effectively and maintaining accurate recor
ds.• Building strong relationships with stakeholders and end use
rs.• Supporting CAFM system administration and day-to-day operatio
ns.• Assisting with system implementations and mobilisation support on-site when requir
ed.Professional and Personal Competencies/Qualificat
ions• Experience working with CAFM systems (e.g. Concept Evolution or simil
ar).• Strong organisational and time management ski
lls.• Excellent communication and interpersonal abilit
ies.• Proactive problem-solving appro
ach.• High attention to detail and accur
acy.• Ability to prioritise and manage multiple tasks effectiv
ely.• Customer-focused mindset with strong service delivery ski
lls.• Competent in system administration and general IT to
ols.The Co
mpanyISS is a global leader in workplace and facilities management, helping organisations create environments where people and businesses can thrive. We partner with clients across sectors – from healthcare to finance – to deliver smart, sustainable solutions that improve everyday experi
ences.We’re proud to be an inclusive employer, committed to diversity, wellbeing, and supporting the Armed Forces com
munity.As a Disability Confident employer, we’re committed to making our recruitment process accessible. If you require any adjustments, please contact our Resourcing Team – we’ll be happy to supp
ort you.Join ISS and be part of somethin
g bigger….