• Serve as the primary point of contact for social and content workstreams within Enterprise clients or as the client lead for Scale accounts
• Lead day-to-day management of integrated social campaigns across organic social, paid social, influencer, creator and content production workstreams
• Build trusted client relationships by understanding client business goals, brand positioning, audience behaviours, and social KPIs
• Drive account growth by identifying opportunities to introduce new social products, services, creator partnerships, innovation initiatives, or platform solutions
• Clearly articulate client business objectives and demonstrate how Jellyfish’s social work delivers measurable impact across engagement, reach, brand relevance, and performance
• Translate client goals into actionable briefs and collaborate with internal teams to deliver high-quality social-first creative solutions
• Capture all client recaps, status updates, meeting notes, and next steps with clear actions and accountability
• Partner closely with Integrated Production and Project Management teams to manage timelines, workflows, approvals, and delivery schedules
• Ensure seamless coordination across Social Strategy, Creative, Design, Production, Creator & Influencer, Community Management, and Paid Social teams
• Support the development and execution of culturally relevant, platform-native social content and campaigns
• Champion innovation by staying ahead of social platform trends, creator economy developments, emerging technologies, and audience behaviours
• Confidently present recommendations, campaign updates, performance insights, and strategic opportunities to clients and stakeholders
• Monitor client health metrics including profitability, net revenue growth, NPS, project evaluations, and client satisfaction
• Take ownership of client renewals and contribute to long-term account growth and retention
• Maintain accurate and up-to-date client data, forecasting, scopes, and commercial information in Salesforce
• Implement best-in-class client management practices, ensuring playbooks, financial trackers, status documents, and reporting processes are consistently maintained
• Support campaign reporting by working with analytics and strategy teams to interpret social performance data into actionable recommendations
• Identify operational improvements to enhance efficiency, collaboration, scalability, and profitability across social workflows
• Provide mentorship and support to junior Client Management team members, helping elevate social and client management best practices
• Support onboarding and training of new hires through structured onboarding plans and knowledge sharing
• Promote collaboration, creativity, innovation, and shared success within the team
• Act as a role model across the organisation, demonstrating professionalism, accountability, and commitment to excellence
• Identify and escalate potential risks or challenges proactively, collaborating with Directors and Client Partners to resolve issues effectively
• Identify and escalate potential challenges, collaborating with Director/CP to resolve
Requirements
- 4+ years agency, client-side, platform, or social media experience
- Demonstrated experience managing integrated social campaigns and client relationships
- Experience working across organic social, paid social, influencer, creator, and content production workstreams
- Strong understanding of social reporting, analytics, and performance measurement
- Experience using Google Workspace or Microsoft Office tools (Slides, Sheets, Docs, etc.)
- Comfortable working in fast-paced, matrixed environments with multiple stakeholders and priorities
ATS Optimization Keywords
Below are skills and terms extracted directly from this job posting to improve Applicant Tracking System (ATS) visibility. This unique feature helps candidates tailor their applications more effectively — a feature exclusive to JobTailor job listings.
Hard Skills
- social campaign management
- client relationship management
- social reporting
- analytics
- performance measurement
- content production
- influencer marketing
- creator partnerships
- project management
- data interpretation
Soft Skills
- communication
- collaboration
- creativity
- innovation
- mentorship
- accountability
- professionalism
- problem-solving
- leadership
- client management
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