Overview
Comcast Business offers a suite of connectivity, communications, networking, cybersecurity, wireless, and managed solutions to help global organizations prepare for what’s next. Powered by a national Gig-speed broadband network with 24/7 customer support, Comcast Business is a leading technology provider to small businesses and enterprise customers.
The Executive Director, Program Management leads the end-to-end delivery strategy and execution for Comcast Business’ most complex, high‑value enterprise customer programs. This role ensures seamless implementation of multi-site, multi-product solutions across connectivity, advanced networking, cybersecurity, and managed services, delivering a differentiated, best-in-class customer experience at scale. The role operates as the senior delivery leader for strategic accounts at the intersection of Sales, Engineering, Operations, and Customer Experience to meet commitments with precision, speed, and quality, protecting and accelerating enterprise revenue growth.
Responsibilities
- Own end-to-end implementation, deployment, and lifecycle refresh programs for Comcast Business’ largest and most complex enterprise customers, including multi-location and multi-product solutions.
- Serve as the single point of executive accountability for delivery performance, including timelines, quality, risk management, and overall customer outcomes.
- Ensure onboarding and activation of advanced enterprise solutions such as Ethernet, SD-WAN, Dedicated Internet, Managed Network Services, SecurityEdge/Cybersecurity offerings, and emerging edge/cloud capabilities.
- Lead coordinated execution across Technical Program Managers, Technical Account Managers, Engineering, and Operations to drive predictable, high-quality delivery across large-scale programs.
- Establish governance frameworks, milestone management, and risk mitigation strategies to deliver consistent and scalable outcomes.
- Drive standardization of implementation playbooks while maintaining flexibility for bespoke deployments.
- Elevate the delivery experience for top enterprise accounts through proactive communication, executive engagement, and white-glove service models.
- Act as a trusted advisor to customers and internal stakeholders, ensuring alignment between commercial commitments and operational execution.
- Identify opportunities to enhance customer satisfaction, reduce deployment friction, and strengthen long-term retention.
- Collaborate with Sales, Product, Engineering, and Field Operations to align delivery strategies with enterprise needs and growth priorities.
- Protect and enable revenue by ensuring timely delivery of contracted solutions and minimizing delays, escalations, or revenue leakage.
- Provide executive-level visibility into program health, risks, and performance metrics to senior leadership.
- Lead and scale a high-performing program management organization, including recruitment, development, and retention of talent.
- Foster accountability, operational excellence, and continuous improvement across the organization.
- Define and evolve program management processes, tools, and governance models to support a dynamic enterprise business.
- Oversee budgets, resource planning, and capacity management to ensure optimal utilization and scalability.
- Identify and implement process improvements to enhance speed, quality, and efficiency across the delivery lifecycle.
- Maintain strong awareness of industry trends to inform delivery strategy and innovation; promote modern PM methodologies and automation to improve execution and customer experience.
Qualifications & Experience
- Strong experience leading large, complex enterprise delivery programs (multi-site, multi-product).
- Proven ability to coordinate across Sales, Engineering, and Operations to deliver end-to-end projects.
- Deep understanding of enterprise networking, SD-WAN, connectivity, and/or cybersecurity solutions.
- Adaptable with a track record of delivering programs on time, managing risks, and achieving high customer satisfaction.
- Strong stakeholder management and executive communication skills, internally and with customers.
- Experience leading and developing high-performing program management teams.
- Ability to build processes, governance, and scalable delivery models for complex programs.
- Commercial awareness with a focus on protecting revenue and improving customer retention.
- Bachelor’s Degree preferred; Comcast may consider candidates with related experience or substantial relevant coursework.
Operating Principles
- Understand our operating principles and use them as guidelines for how you perform your job.
- Own the customer experience by putting customers first and enabling seamless digital options at every touchpoint.
- Know your stuff; be an enthusiastic learner and advocate of our technology and services.
- Win as a team by collaborating and embracing new ideas.
- Engage in the Net Promoter System by seeking feedback and elevating opportunities to improve for customers.
- Drive results and growth while supporting an inclusive culture.
- Do what’s right for colleagues, customers, investors, and communities.
Disclaimer
This information is intended to describe the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.
#J-18808-Ljbffr…