Spares Engineer

In this role you will be an integral part of the Internal Spares Team. The role will consist of answering customer enquiries via phone or email, entering customer orders, interpreting customer questions and data and ensuring the Spares Team delivers a high level of customer service and satisfaction at all times. A requirement is also to provide support for all internal and external stakeholders.

Essential Duties / Principal Responsibilities

• Become competent in the selection of pump spares accessories.
• Gain in-depth knowledge of internal sales processes and procedures.
• Answer calls on the phone queues and assist with customer queries.
• Enter customer orders ensuring a high level of attention to detail and manage customer expectations.
• Achieve agreed KPI’s and targets as prioritised by the Spares Manager.
• Help maintain all records and procedures where necessary.
• Learn and engage to manage and develop both professionally and personally.
• Comply with all Health and Safety standards at all times, ensuring proper reporting when necessary.

Key Competencies

• Willingness and drive to learn.
• Desire to ask questions and actively listen.
• Numerate and have strong problem solving skills.
• Effective communication.
• People skills (approachable, friendly and confident) and a team worker.
• Organised and can work to deadlines.
• Continuous improvement mindset.
• Cross-boundary collaboration and inspiring accountability.

Skills / Experience Required

• Previous experience working within an engineering environment, ideally the water industry, and working with engineers would be advantageous.
• Experience working with bespoke systems (Quote, AS400) is advantageous although not essential.
• Educated to Degree Level across any of the STEM (Science, Technology, English & Maths) disciplines is advantageous.
• Any technical engineering experience.
• Experience within a customer service role dealing with enquiries / orders and or complaints.
• Experience of working in a fast paced environment dealing with customers over the telephone.
• Literate in spoken and written English.

#J-18808-Ljbffr…