Head of Advice Operations & Quality Assurance

Citizens Advice in Manchester seeks an experienced operational leader to drive strategic performance and service quality. This role involves overseeing quality assurance, compliance, and empowering managers to deliver outstanding services.

The ideal candidate will bring a proven track record in operational leadership, strong stakeholder management skills, and a commitment to equity and inclusion. This opportunity shapes the future of essential frontline services within a charity committed to social justice.

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