Veterans Support SPOC | Trauma-Informed Case Navigator

Armed Forces Community HQ in Wigan Borough is seeking a SPOC Officer to deliver a welcoming, trauma-informed and person-centred response via telephone, webchat, email, outreach and referral pathways, ensuring a No Wrong Door experience.

You will undertake triage, needs assessments, navigation and referral coordination to help beneficiaries access the right support at the right time through the right organisation, working closely with the GM Partnership & Delivery Manager and partner providers.

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