Head of IT Service Desk & Customer Experience

A multinational IT managed service company is seeking a Customer Experience Director to manage the Service Desk function. This role involves overseeing day-to-day operations and driving operational excellence while fostering a customer-centric culture. Candidates should have a Bachelor’s degree in IT or related field and experience in leadership roles within an IT managed service and Service Desk operations. Strong communication skills and knowledge of ITIL frameworks are essential for success in this role.#J-18808-Ljbffr…