Customer Service Advisor in Wythenshawe)

Overview

Are you immediately available? We are currently recruiting for our client in South Manchester for a Customer Service Advisor for a not-for-profit business. You will be working with a supportive team and for a business who are truly passionate about providing excellent customer service. This is an ongoing temporary assignment until the end of August and offers an immediate start! This role is paying £12.71 per hour weekly pay

Responsibilities

• Being the first point of contact for all customers in relation to housing rents and repairs
• Taking rents payments, arranging repairs and maintenance, and dealing with complaints
• Mainly phone based with some live chat and email response
• Accurately recording details into the in-house system

Qualifications

• Must be computer literate including MS Excel
• You’re resilient and thick skinned as you will be dealing with complaints and vulnerable customers
• Empathetic and customer focused
• Inbound contact centre experience is a MUST along with strong customer service skills
• Previous experience within housing would be advantageous

Benefits / Details

• £12.71 per hour
• Between the hours of 8am and 6pm Monday to Friday – 35 hours per week
• Ongoing temporary role until the end of August
• Weekly Pay
• Free onsite parking

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