Customer Service Advisor in Didsbury)

Overview

Are you looking for a busy, patient-focused telephone role where you can make a real difference? We are working with a healthcare provider experiencing a significant influx of work and seeking committed Customer Service Advisors to join their team on a temporary basis until the end of August. As a Customer Service Advisor, you’ll support patient bookings, pre-assessments, and general enquiries during a busy period.

Responsibilities

• Handling inbound and outbound calls
• Supporting patients with queries, including appointment locations, cancellations, and rescheduling
• Booking patient appointment slots into the system
• Calling patients who have booked directly to complete telephone pre-assessment checks
• Completing non-clinical pre-assessments with patients over the phone
• General administrative tasks
• Discharging patients post-surgery (post-op admin)
• Supporting day-to-day tasks across the team during a high-demand period
• Ensuring workflow and communications keep the team on track during peak periods

Qualifications

• Previous telephone-based experience (essential)
• Strong communication skills and the ability to handle patient queries with empathy
• Good MS Office ability and the ability to pick up new systems quickly
• Reliability and ability to work shifts as required
• Willingness to work during busy periods and holidays if needed
• Healthcare background, medical or NHS experience could be an advantage but is not essential
• DBS or NHS card could be an advantage but not essential

Benefits

• £12.71 per hour, weekly paid on a timesheet basis
• Full-time fixed shifts: 8am-4pm, 10am-6pm, or 11am-7pm (the late shift is only 1 day per week)
• Full training provided
• Opportunity to support NHS patients in a meaningful, rewarding role
• Potential to apply for permanent opportunities as the team is recruiting
• Friendly team environment
• Location: near major motorway and public transport links in the Didsbury / Chorlton area
• Length of booking: until the end of August

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