Principal Support Engineer: Escalations & MTTR Champion

Dormont Manufacturing Co. is seeking a Principal Support Engineer to lead high-severity escalations and drive rapid resolution for complex customer issues. You will combine deep technical troubleshooting with leadership in vendor escalations and collaboration across Engineering, Product, and customers.The role emphasizes MTTR reduction, proactive communication, and the creation of SOPs to improve global support operations. Strong ownership and clear problem translation are required.

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