Overview
Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. Markets include aerospace and defense, factory automation, environmental monitoring, electronics design and development, oceanographic research, energy, medical imaging and pharmaceutical research. We are seeking individuals who thrive on making an impact and want to be part of a team that wins.
Job Description Summary: We are searching for a detail-oriented, results-driven service engineer to join our growing business. Reporting to the local Service Manager within the Global Service organization, the Service Engineer plays a critical role in preserving Teledyne-FLIR’s position as the global leader for thermal imaging solutions through evaluation, failure diagnosis, repair and calibration/adjustment of thermal imaging products and systems. The work environment is team-based, and collaboration is encouraged. Completed work assignments are evaluated by the service manager who provides coaching and skill development, fostering accountability, empowerment and growth. Compliance with Global Trade, ISO, ATEX, and NFPA directives is a requirement of the position.
Responsibilities
- Receive work assignments from the Service Manager and/or Lead Technician and operate as part of a team responsible for delivering the full range of aftermarket services, including repair and calibration of thermal imaging product solutions.
- Apply knowledge of electronic theory, thermography, and optics in daily tasks.
- Collaborate with Customer Service personnel and provide timely updates and progress reports to the local Service Manager.
- Engage with customers to explain complex technical issues and proposed solutions.
- Use the full range of hand tools and electronic test equipment common to the industry.
- Perform software/firmware updates on camera products and leverage knowledge of embedded programming languages and computer systems in service actions.
- Document all product evaluation and repair actions using the SAP PR1 Customer Service module.
- Participate in ATEX, HazLoc and NFPA training and certification efforts; ensure all service actions comply with relevant work instructions and directives.
- Receive cross-training in other disciplines to increase team capacity; maintain a positive attitude and willingness to learn new skills.
Qualifications
- Associate of Science in electronics/engineering or equivalent work experience required.
- 3 to 5 years of hands-on experience in the electronics repair/assembly industry.
- Ability to operate electronic test equipment and navigate computer operating systems and embedded programming languages.
- Strong understanding of metrology principles and calibration laboratory operations.
- Strong written and verbal communication skills in English.
- Hands-on experience with SAP/PR1 and Oracle ticketing systems is a plus.
- Experience in thermography and/or optics is preferred.
- Ability to work at a bench and from a standing position for up to one hour at a time; lift objects weighing up to 40 lbs.
- Access to export-controlled information or items may be required (ITAR/EAR); eligible to apply for and obtain the appropriate export control license from the U.S. Departments of State or Commerce.
Teledyne and all of its employees are committed to conducting business with the highest ethical standards. We require all employees to comply with applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important as our reputation for delivering innovative sensing solutions.
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