Real-Time Analyst – Contact Center Optimization (3 days/wk)

AXA Group is seeking a Real Time Analyst to join our Operations Department in Redhill, 3 days per week. This role requires overseeing agent performance and ensuring adherence to service levels through effective data analysis.

The ideal candidate should have at least 2 years of experience in a similar role, excellent communication skills, and proficiency with IT tools. We offer a competitive salary, 25 days of annual leave rising to 27, and various employee benefits.

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