Freight Admin Agent

We have a client who is looking for a Freight Admin Agent, role is based in the Heathrow area.

Customer Service experience is essential for this role!

Daily Tasks

• Assisting customers with inquiries, resolving any issues and providing updates when required. Arranging collections and deliveries of customers cargo.
• Processing inbound/outbound flights and coordinating with airline carriers. Liaising with inhouse departments; transport, reception, warehouse.
• Ensure all documentation and recordkeeping is accurately maintained and meets regulatory shipping requirements and company policies.

Requirements

• Excellent verbal and written communication skills in the english language
• Great attention to detail and organisation skills
• Basic IT skills required to process shipements using inhouse software
• Multi-task and work under pressure to meet customer demands
• Air cargo industry knowledge is an bonus
• Shift work which includes nights, weekends, and public holidays,
• Must provide 5-year full working history, eligibility to work in the UK and CRC.

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