Banking Representative – Reading

Job Descriptionhackajob is collaborating with Metro Bank to connect them with exceptional professionals for this role. NAt Metro Bank, we believe the best banking experience starts with people who genuinely care. We’re not just delivering banking services – we’re building trust through authentic connections. Here, our people come first; our colleagues are a part of a team that values individuality, collaboration, and long-standing relationships. NAs a Banking Representative, you will interact with our customers as the ‘face’ of Metro Bank, with a strong understanding of our products and services and the ability to deliver exceptional customer service. NWhat you will do: NnYou will be atthe forefront of customer interactions, going above and beyond to provide customers with exceptional service and through understanding what products and services are suited to their needs. NYou will work as part of a team, prioritising tasks against changing customer demand and delivering on store objectives. NYou will keep on topof regulatory and non-regulatory training and changes to ensure that we are compliant and fair in all transactions. NnAnd… we are a bank,so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns. NWorking Arrangements & Training: NMetro Bank Reading isMonday – Saturday store. We are currently recruiting for full time, 37.5 hours across 5 days. NWork-life balance matters to us. NOur full-time colleagues work from 8:45am – 5:15pm OR 9am – 5:30pm, 5 days a week. You are not expected to work every Saturday; we will provide a day off in the week if you are working. Shifts are shared equally across the team, and you’ll know your schedule well ahead of time. We always try to accommodate personal needs where possible. NWe will make sure youget the training needed to develop you into a banking representative; this will include a mixture of live teams’ sessions with a trainer, guided study through our online training suite, and on the job training (such as observing, buddying up, and serving our customers). All of this training will be blended together, at a pace set between you and your manager. NWhat you will need: NnAbility to build effective customer relationships in a fast-paced environment. NMaintain meticulous attention to detail, even under pressure. NProfound understanding of the risks associated with the role and their implications for both yourself, and Metro Bank’s customers. NProficient in computer skills, including a working knowledge of Microsoft Office. NWhile prior experience in finance or banking is not always required, experience in handling customer service queries and operating in an environment that has controlled processes in place, is essential. NnOur promise to you: NnCompetitive salary, discretionary annual bonus, and a comprehensive benefits package including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and colleague discounts NExtensive training to build your knowledge and skills NInternal opportunities for career advancement NUpon completion of training, you will receive a salary uplift NnDiverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Good luck!…