Family Support Worker (Family Help) – South Locality
Location: Ross-on-Wye, Herefordshire
Salary: HC07 £32,061 – £36,363 per annum (£19,497 – £22,112 pro rata)
Contract: Permanent
Hours: 22.5 per week
Closing date: 14 July 2026
Overview
Work as part of the Families First Programme to deliver evidence‑based interventions for vulnerable children, young people and families across homes, schools, colleges and community settings. Provide whole‑family support, collaborate with social workers and partner agencies, and lead Family Help Assessments and review meetings.
Responsibilities
- Deliver 1:1 relationship‑based practice using evidence‑based approaches to assess needs and build resilience.
- Manage a complex caseload, complete Family Help Assessments (including Section 17) and develop SMART plans.
- Lead Family Help review meetings at Targeted Early Help or Child in Need level.
- Coordinate multi‑agency support, make referrals and advocate for children and families.
- Provide parenting programmes, engage family networks, and support children with additional needs to access education, activities and services.
- Maintain accurate, timely records, produce written and verbal reports, and contribute to multi‑agency meetings.
- Participate in supervision, training and court processes where required.
Qualifications
- Level 4 qualification (or above) in health, education, child development, youth work or social care.
- Experience working with children, young people and families, including lone working.
- Experience managing complex caseloads and coordinating multi‑agency support.
- Proficiency in evidence‑based therapeutic approaches such as motivational interviewing and solution‑focused practice; experience with parenting programmes (e.g. Triple P, Solihull) is desirable.
- Strong communication, organisational and IT skills; ability to prioritise workloads independently and collaboratively.
- Understanding of safeguarding responsibilities and risk assessment.
- Ability to challenge partners constructively and ensure high standards of support.
- Adaptable, resilient and motivated; flexible working hours and willing to travel across the county.
- Own transport and availability for evenings and weekends as required.
Benefits
- Competitive salary range as above.
- Protected time and budget for professional development.
- Local Government Pension Scheme enrolment.
- Clear career progression pathways.
- 31 days Annual Leave (pro rata) plus bank holidays; option to purchase additional 10 days.
- Flexible working – job sharing, part‑time, agile.
- Employee Assistance Programme (24/7 support).
- Professional membership fees covered.
- Access to retail, leisure, holiday and health benefits.
Contact
For enquiries about this role, contact RecruitmentCYPD@herefordshire.gov.uk.
Commitments
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. Candidates will be subject to a Disclosure and Barring Service enhanced check and further pre‑employment checks.
Equal Opportunity
Herefordshire Council is an equal opportunity employer. The following candidates will be considered if they meet the essential criteria: individuals with a disability, Armed Forces Veterans or Reservists, and Herefordshire care leavers.
#J-18808-Ljbffr…