Sales Team Leader – Hybrid Contact Centre

Riviera Travel is seeking a Sales Team Manager for its contact centre, leading a hybrid, multi-channel team across phone, email and live chat. You will drive a proactive, insight-led approach and shape a high-performing culture focused on conversion and customer outcomes.

You will coach individuals, employ data from quality and call monitoring to improve performance, and collaborate with the Head of Sales to implement new ways of working, while supporting recruitment and onboarding of new team

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